- Shipping & Returns
Shipping & Returns
Express Road Freight
Australia wide delivery provided by TNT
We dispatch your orders within 24 business hours after we confirmed the payment.
NSW 2- 3 working days
Victoria 2 - 3 working days.
Queensland 2- 3 working days
South Australia 3- 4 working days
WA 5- 10 working days (Please contact our customer service team in order to recive shipping quotation)
Northern Territory 6- 10 working days. (Please contact our customer service team in order to recive shipping quotation)
Tasmania 6 - 10 working days. (Please contact our customer service team in order to recive shipping quotation)
Please email us firstname.lastname@example.org if your order is urgent.
We will pay your shipping on all orders over $200.00 shipped within Australia Items must be purchased at online price to be eligible for free shipping. Free shipping will be sent via common carriers. (Only Certain Suburbs - Metro cities NSW, VIC, QLD are Eligible to Receive Free Shipping Please check at the shopping cart)
You may return most new, unopened items within 14 days of delivery for a refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, we are not able to refund or pay return shipping for free shipping orders).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.